Refund Policy

1. Subscription Refunds

We want you to be completely satisfied with your subscription. Here's our refund policy for subscriptions:

Eligibility

• Full refund available within 7 days of initial purchase
• No questions asked during the 7-day period
• After 7 days, refunds are provided on a case-by-case basis

What's Not Refundable

• Partial month/year subscriptions after the 7-day period
• Subscription upgrades (though you can downgrade)
• Add-on purchases after they've been used

2. Event Refunds

For paid events on our platform:

Refund Timeline

• More than 48 hours before: Full refund
• 24-48 hours before: 50% refund
• Less than 24 hours: No refund (except in emergencies)

Event Cancellation by Organizer

If an event is cancelled by the organizer, you will receive a full refund within 5-7 business days.

3. Service Marketplace Refunds

For services purchased through our marketplace:

• Refunds available if service not delivered as described
• Disputes should be raised within 7 days of service completion
• We will mediate between service provider and client
• Refund amount depends on the nature of the dispute

4. How to Request a Refund

To request a refund:

1. Log in to your account
2. Go to your purchase history or subscription settings
3. Click "Request Refund" on the relevant item
4. Provide a reason for the refund request
5. Submit the request

Alternatively, you can email us at refunds@nextleappro.com with your order details.

5. Refund Processing

Once approved, refunds will be processed as follows:

• Credit/Debit Card: 5-10 business days
• UPI: 2-5 business days
• Net Banking: 5-7 business days
• Wallet: Instant to 24 hours

Refunds will be credited to the original payment method unless otherwise requested.

6. Contact Us